FAQ

If I need help how can I contact you?

We are available 24 / 7 via our contact page so please don’t hesitate to email us if you have a question. Our staff will endeavour to answer you back within 24 – 48 hours.

How do I place an order?

To place an order simply browse for your product using our categories using the top menu and once you have found your product, choose the desired option/s (If any), then add the product to your shopping cart.

If your finished ordering, proceed to ‘Checkout’ and follow the instructions to finalise your order.

Should you run into any issues please dont hesitate to contact us

What payment type do you accept?

At present we accept PayPal, Visa, MasterCard and bank transfer.

How much is shipping?

We ship your order Australia Wide using international couriers. Standard charges are automatically calculated at checkout however if your order is bulky then or you reside in a non-metropolitan area, then charges will be higher. We offer Free Shipping Australia Wide.

International orders will incur a shipping fee which is automatically calculated at checkout.

Do you have a Refund Policy?

We offer a 14 day money back guarantee on all products. If you are not satisfied with your purchase, we will refund the purchase price.

All goods must be returned at the buyer’s expense and be in the same condition as received, including all original packaging.

Is your website secure?

Our entire website is installed with the latest 256 Bit Encryption Technology secured by Geotrust to ensure the highest level of security when purchasing on all modern devices and web browsers.

How long it will take my order to arrive?

Your order will be processed, packed and then shipped out from one of our warehouses within 48 hours using a direct courier. It’ll then take from 10 – 14 working days to arrive to your location.

Copyright Bold Themes 2019.

Copyright Bold Themes 2019.